Normally, if I were posting something about Sprint, it would likely be a rant about how frustrating it can be working with their customer support people. That is not (completely) the case this time. When I checked my most recent bill from Sprint the other day, I noticed the $10 off discount they had been applying to my bill was no longer being applied. I was a little miffed, but decided to stay calm and call them to see if I could figure out what was going on (and hopefully get my discount back).
I called billing and spoke with a woman who told me the discount was being applied as part of the one-year contract I had agreed to. I remember talking to the customer service representative a year ago and she said she could get me $10 if I agreed to a new contract, but since my contract end date never changed when I checked it on-line, I assumed I had not had to enter a new contract. The woman from billing also said she could not get the discount reapplied, but she could connect me with someone else who might be able to extend some sort of new offer. We were on our way out at the time, so I told her I would call again later.
Later on I placed another call, this time to a service representative. I explained why I was calling, and that I had not realized the $10 off was something that would expire. She confirmed what the woman in billing had told me and started looking for any offers that might get me the $10 off again. She wasn't having much luck, but then she said, "Oh, you have a $15 data plan, what if we just switch that to be included in you regular plan?". She also said she would make it a permanent part of the plan and that I would not need to make any new contract agreements. Seemed like a heck of a deal, so I agreed. So, I should now have a $30/month plan that includes 200 anytime minutes, free nights (starting at 7pm) and weekends, 500 text messages and unlimited data! Now if only someone would port Android to my phone...
