window woes

Since we moved into our house, Danika and I had planned to have some of our windows replaced. When we bought the house a number of the windows were aluminum, some of which were quite old and only single pane. We finally got new windows put in last August which was followed by a very long period of problems. A few of which were:

  • the wrong door was sent with our windows and the correct one never showed up
  • handles for the double hungs that we were promised took months and several visits from the installers before they were finally installed
  • two of the windows came with broken hardware
  • once it started raining several of the windows leaked
... and that was just some of the issues.

Finally in April (nine months after they were installed) we believed all the issues had been resolved. Well, unfortunately we discovered yesterday that was not the case. The picture window in our living room is leaking. So it begins again. I am going to send the installers a message to let them know. Hopefully we will be able to resolve the issue in less time than it took previously.

Update (11.24.2009)
Someone from the company that installed the windows was out today to take a look. He believes he knows how to solve the problem. He said they will call today to schedule a time when they can come out, fix the issue and then do some testing.